| Services Policy and regulations | - myCLARITY PROFESSIONAL | INTERNATIONAL CITIZEN ADVICE e-commerce

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Art. - Tot.
WE ACT IN COMPLIANCE WITH ALL APPLICABLE PRINCIPLE, REGULATIONS AND LAWS BUT IN PARTICULARLY WITH:

AML - Anti Money Laundering.
Anti money laundering refers to a set of laws, regulations, and procedures intended to prevent criminals from disguising illegally obtained funds as legitimate income. Though anti-money-laundering (AML) laws cover a relatively limited range of transactions and criminal behaviors, their implications are far-reaching.

Data Protection.
The Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government. The Data Protection Act 2018 is the UK's implementation of the General Data Protection Regulation (GDPR). ... They must make sure the information is: used fairly, lawfully and transparently.

Credit Check.
A credit check, also known as a credit search, is when a company looks at information from your credit report to understand your financial behaviour.

LATE PAYMENT - The Late Payment of Commercial Debts (Interest) Act 1998.
The payment must be done by date indicated in the order/invoice date, otherwise we charge the Statutory Interest and Compensation pursuant to The Late Payment of Commercial Debts (Interest) Act 1998 which are the following:
Interest is 8.75% otf the total oustanding amount.
Compensation is:
(a) for a debt less than £1000, the sum of £40;
(b) for a debt of £1000 or more, but less than £10,000, the sum of £70;
(c) for a debt of £10,000 or more, the sum of £100
also we can charge any further cost incurred to recover the oustanding amount.

Translation Services: Delivery Time.
On  average, it is possible to translate up to 2000 words per day,  regardless of the size or number of pages of the original document.
The number of words translatable is reduced with increasing the quality of the service. Indicatively as below:
  • Normal - up to 2000 words per day
  • Professional - up to 1750 words per day
  • Certified/Sworn - up to 1250 words per day
  • Priority* - up to 1000 per day

*Priority Fees: our software will calculate the rate based on the value of the requested service.

Tuition policy.
1. If we will not able to give the booked lesson for any reson, we notice you via text and email to re-schedule.
The tuition is delivered as customer’s request.
2. Make sure you will be on time, you will be charged for full hour if you are in unacceptably late (over 15 minutes).
3. If you cancel your booked tuition within 24 hours you’ll be charged of £10.00
and you have to reschedule your hour.
4. If you cancel your booked tuition between 24 and 48 you’ll be charged of £ 5.00
and you have to reschedule your hour.
5. If you cancel your booked tuition over 48 hours you’ll not be charged
and you have to reschedule your hour.
6. Note: In special circumnstances we do not charge you.

If you fail to comply with our policy without having a valid reson, we could decline our servic to you in future.

Interpreting Policy
1. If we will not able to provide the interpretation as requested by the customer, we notify you via text and / or email.
2. If you wish to cancel the service, please notify us within 48 hours of the booked appointment, otherwise we will charge the service as per order.
3. Note: In special circumnstances we do not charge you.
4. If you fail to comply with our policy without having a valid reson, we could decline our servic to you in future.

Forms.
After we accepted your order we provide you with some paperworks.
1. For Bookkeeping, Accounting and Taxation we must require you to sign our "Letter of Engagement for general clients".
2. For the services as UK Welfare, Social Security, Benefits, we need you to sign a "Representative authority form (UK)"
3. For the services as Italian Welfare, Social Security, Benefits, and other italian requests we need you sign a , "Modello Delega Generale (IT)"
4. Usually for Tuition, Interpreting and Translations we need "Model General Terms of Business for Commissioned Translation Work" and "Model General Terms of Businessfor commissioned Interpreting Work".
5. Remember that all forms of authorisation must be signed and sent back to us with an identity document and some proof of residence.
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